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Call center services and Telemarketing

Call center services - Inbound Call management

Our company offers call center management services for inbound calls and outbound calls.

Do you need a secretary to answer your calls every day or to manage your appointments ? Do you want a real human secretary for your Lawyers office or for your Doctor's office for a monthly fee ?

Outbound Call Services

  • Product / Service Promotion and Sales
  • Support and promotion of political campaigns
  • After Sales Service
  • Market Research
  • Customer Satisfaction Surveys
  • Sale support for products or services
  • Telemarketing and Tele - Ordering
  • Appointment Management
  • Clientele creation
  • Development, validation and management of customer databases
  • Subscriber registration or subscription Renewal / Contract renewa

Inbound Call Management

  • Appointment Management - Tele Secretary
  • Help Desk - Customer Service
  • Order Management
  • Complaint Handling
  • Subscriber registration or subscription Renewal
  • Call and Appointment management for organizing seminars / workshops

SMS Delivery Services

  • Promotion / advertising products and services via SMS
  • Information Exchange via SMS
  • SMS Reminders
  • Wishes / Greetings via SMS

Automated Secretary (human)

Τηλεφωνήτρια σε τηλεφωνικό κέντροBy purchasing this service, our client owns a telephone number in Athens, Greece without having to pay additional fees to any provider.

A human secretary will be trained according to your needs to answer your calls at the purchased telephone number. The secretary can be trained in such a way that nobody understands that you outsource your Secretary.

Your new phone number can be given to your clients so that they can call directly, or you can forward your calls to the specific phone number so that you don't have to change your number.

Your Secretary:

  • will anser to your client calls, as if they were your secretary. They will be polite and proffessional.
  • will write down all your inbound calls with all the appropriate details you ask (such as client name, number, address etc)
  • will notify you for your daily messages or you can receive e-mail

The subscriber of this service can be notified for his calls :

  • by phone from the secretary
  • through fax (daily ibound call list)
  • by e-mail (after each inbound call)
  • thrugh a personalised web inteface using a personal PIN number

Advantages of the Tele Secretary Service

  • very low cost compared to having a normal secretary
  • minimized costs as your calls are beeing diverted to landline number
  • customization of the services according to your needs
  • υποστήριξη μεγάλου όγκου τηλεφωνικών κλήσεων
  • availability of service 12 hours per day (Monday to Friday 09:00-21:00) and 6 hours on Saturdat (09:00-15:00)
  • you get a landline number without any other cost
  • full report of the subscriber's messages
Call center for Customer Care